Faq
FREQUENT QUESTIONS
Booking Process
1
Search & Reserve Room
Browse our beautifully organized rooms and select any of your choice
- Short term stays
- Long term stays
2
Book Extra Service
We Offer Range of Basic Services as well as extra servto make your stay worthwhile with us.
- Complete relocation tours
- Pick and drop service on tourist sites
3
Come to the Hotel
Arrive at the guest house and explore the rich culture of Mexico
- easy to access
- beautiful location
4
Enjoy the Stay
enjoy your stay with us with extra services that you can never find elsewhere
- Cultural experiences
- Wellness sessions
FAQ
Frequently Asked Questions
Here you can find answers to most frequently asked questions about booking tour programs, feel free to get in touch.
Deposits and payments made for services with CasaELM are nonrefundable.
Should you need to reschedule your appointment or service, the balance paid will be credited and valid for use only within 90 days from the date of your original appointment or service. After this 90 day period, the credit will be null and void and you will forfeit the opportunity to redeem it.
According to the experts, you can get the best price on airfare to Central America by booking approximately 2-3 months before your travel date but no later than 30 days before your travel date.
IMPORTANT: It is mandatory that you provide us with your travel information no later than 20 days prior to your arrival. This information is required to ensure your airport shuttle service and check-in reservation. Your flight must land in Mexico before 10P on your tour start date.
Yes, for our relocation tours and vacation packages we require guests to provide proof of travel insurance and medical insurance prior to your arrival.
Vaccine requirements and recommendations vary based on a number of factors including:
Country of Origin
Full travel Itinerary
Pre-existing conditions
Lifestyle
Please consult your physician or a healthcare professional preferably six weeks before your travel date to determine which, if any, vaccinations are appropriate for you.
Visitors from the US and Canada do not need to bring a power plug adapter as the outlets in Mexico are identical to those in your home country.
Travelers from other countries should check this website to see if they will need an adapter. The standard voltage is 110V and the standard frequency is 60Hz.
San Miguel de Allende maintains a moderate temperature with a normal range of 41F – 85F. It rarely drops below 36F or reaches above 91F.
The rainy season typically comes with an overcast. The dry season is partly cloudy with warm temperatures and a regular breeze.
A large majority of businesses and restaurants take MasterCard and Visa. AMEX is not widely accepted in SMA. However, Mexico is a cash-based society with many places only accepting cash. All relocation tour activities are covered with the purchase of your ticket, we do recommend bringing about $500 cash to use for additional leisure activities and dining.
ATM machines are readily available at banks so you can get additional cash if necessary. Note: The ATM machines distribute pesos, NOT US dollars. Using a foreign debit card, a maximum of $250 can be withdrawn from an ATM machine twice a day. There are ATM fees per transaction when using a foreign debit card at the ATM. Check with your bank on the maximum withdrawals allowed per day.
Contact your banking institution to determine if these fees can be reimbursed, plus be sure you make them aware of your travels and use of your card so you do not receive a fraud notice, or are blocked from using your debit or credit card.
If you’d like to extend your stay, you must let us know, so we can make arrangements accordingly.
IMPORTANT: If planning to stay in Mexico longer than intended you will need to ensure you do not overstay your visa. This is a government document and you could face fines if caught.
If you overstay your visa, when you arrive at the airport to leave Mexico your boarding pass may be held until you meet with immigration or pay the fine.
The closest airports to SMA are located in Leon/Guanajuato (BJX) and Queretaro (QRO). Both are international airports with regular flights into and out of the area. Travel time from both airports to San Miguel is about 1hr and 30mins. Round trip ground transportation is covered when flying into either of these airports when you purchase a Relocation tour.
Mexico City Airport (MEX) is also accessible however, travel time is roughly 4 hours. The costs of ground transportation to/from Mexico City airport is NOT covered in your Relocation Tour package.
Passport holders from the USA, Canada and most countries in the EU, South Africa, the UK, and many other countries are not required to obtain a visa before visiting Mexico.
Visit the official Mexican INM for more information.
(You will need to translate the page via your browser settings)
For U.S., Canada and other passport holders: Your passport must be valid for at least 3 months beyond your date of arrival. However, if you plan to stay in Mexico for more than 3 months and then return to the United States you will need a passport that expires after your intended return date.
No, not at this time. Also as of November 2022 a negative COVID test is NOT
We are a small company and mostly focus our efforts on ensuring our tours and retreats go smoothly. We offer vacation experiences and leisure travel packages.
You are welcome to book a consultation here for SMA Itinerary planning.
Please contact your cell phone carrier for details about what’s included in your plan while in Mexico.
No, you do not need to make hotel reservations. All accommodations are included in the relocation tour experience. Full details will be provided once you are registered.
Each tour is from Saturday to Saturday. The tour ends on the stated checkout date.
Check-out time is 11:00 AM.
We’ll soon launch an Online San Miguel Relocation Guide which will have much of the same information that you’d get on the full 6-day tour. And within the Online Guide, you will find information about how to do a self-guided tour in San Miguel de Allende, MX. The self-guided tour will include how to get to the town, where to stay, things to check out, what the weather is like, popular expat hangouts and who to contact to see rentals. Coming Soon!
We also offer private tours – contact us for more information.
We also offer Private Tours. Please contact us here for more customized information.
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